Privacy Policy – Stick Desk

Disclaimer: This content is for informational purposes and should not be considered legal advice. For legal compliance under Pakistan’s Prevention of Electronic Crimes Act (PECA 2016), Consumer Protection Laws, and Data Protection principles, have a lawyer review these documents.

Last updated: 04-December-2025

Stick Desk operates a digital marketplace through its mobile app and web app for laptops, PCs, related accessories, expert consultation, and inspection services. This Privacy Policy explains how we collect, use, store, protect, and share your information when you use Stick Desk in Pakistan.

1. Information We Collect

1.1 Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • CNIC (optional, for verification or B2B deals)
  • Address or location (for delivery, inspection, or logistics)
  • Payment-related information (processed through secure third-party providers)

1.2 Non-Personal Information

  • Device information (model, OS, IP address)
  • Usage data (app activity, browsing patterns)
  • Cookies, session data, analytics information

1.3 User-Generated Content

  • Listings posted (laptops/PCs)
  • Product images, descriptions, prices
  • Chats, comments, reviews, communication logs
  • Expert call questions or session notes

1.4 Inspection-related Information

  • Device specifications
  • Condition reports
  • Diagnostic results

2. How We Use Your Information

  • Creating and managing your user account
  • Facilitating buying and selling on the Stick Desk marketplace
  • Providing inspection services
  • Scheduling and delivering expert calls
  • Improving app performance and user experience
  • Customer support, dispute resolution, and feedback analysis
  • Marketing and promotional communication (opt-out available)
  • Fraud prevention, security monitoring, and verification
  • Compliance with Pakistani laws and platform safety standards

3. Sharing of Information

We do not sell your personal information. However, we may share data with:

  • Buyers/Sellers you interact with
  • Verification partners for inspections
  • Payment processors (e.g., bank gateways)
  • Logistics partners for delivery (if applicable)
  • Technical service providers for analytics & security
  • Law enforcement, if required under PECA or court orders

4. Storage & Security

  • Encrypted communication (SSL)
  • Restricted database access
  • Secure cloud storage
  • Regular security audits

Despite best efforts, no system is 100% secure. Users share data at their own risk.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve app functionality
  • Save user preferences
  • Provide personalized recommendations
  • Track analytics

Users may disable cookies, but some features may not function properly.

6. Your Rights

  • Access your personal information
  • Edit or update your data
  • Request deletion of your account
  • Opt out of marketing communication
  • Request clarification of data use

7. Children’s Privacy

Stick Desk is not intended for users under 13 years old. Users between 13–17 years must use the app under parental supervision.

8. Third-Party Links

Our platform may contain links to external websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy. Continued use of Stick Desk constitutes acceptance of updated terms.

10. Contact Us

For privacy concerns or requests, contact:

  • Email: support@stickdesk.com
  • Phone: +92 300 1103375
  • Address: Hyderabad, Sindh, Pakistan